Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Connect with Us for Your Barbecue Needs Today!
✓ Receive personalized support for your grilling experience.
✓ Reach Out Now!
What Our Customers Say About Us
★★★★★
Average Rating: 4.8/5 from 150 Reviews
Fantastic Product!
This grill is not only stylish but also incredibly functional. I’ve used it for various recipes, and it never disappoints!
★★★★★
Sarah Davis
Absolutely Love It!
The best investment I’ve made for my backyard. The grill cooks evenly and is easy to clean. I can’t imagine summer without it!
★★★★★
John Smith
Best Grill I’ve Ever Used!
I purchased the Northern Flame grill last summer, and it has transformed my outdoor cooking experience. The quality is unmatched, and my family loves the meals we create together!
★★★★★
Emily Johnson
A Game Changer for BBQs
The Northern Flame grill has made our family gatherings so much more enjoyable. It’s easy to use, heats up quickly, and the food tastes amazing! Highly recommend it to anyone who loves grilling.
★★★★★
Michael Brown